Legal Notice

1. WELCOME TO VORTEXMEDIA.AGENCY

At VM we offer you the website https://vortexmedia.agency and, where applicable, the mobile applications and other interactive properties that VM owns and operates (collectively, the “Website”).

Accessing the Website gives you the status of “User”, understood as any person who uses the Website for the purpose of obtaining information about the products and services offered. In accordance with applicable regulations, we provide you with the following information about the Website.

1.1 About Us

• Who is the owner? JOSEP AULET SALAZAR
• Tax Identification Number: 48107550Z
• Registered address: RONDA DEL CANIGÓ 12, 4; 08950; ESPLUGUES DE LLOBREGAT, BARCELONA, SPAIN
• Contact email: vortexmedia@vortexmedia.agency
• Brand name: VM

2. USE OF THE WEBSITE

2.1 Access to the Website

This Legal Notice governs access to and use of https://vortexmedia.agency, which VM makes available to you. By continuing to use and browse the Website, you accept this Legal Notice.

Our Website is freely accessible and, as a general rule, we do not require prior subscription or registration. However, some sections may require you to fill in a form beforehand.

As a User, you agree to use the Website, its content and services in accordance with this Legal Notice, applicable law, public order and good customs, and not to use it in any way intended to damage, disable and/or overload the Website, or that could in any way prevent its normal use and operation.

At VM we make a continuous effort to keep the Website running smoothly and its content up to date. However, we cannot guarantee complete availability and continuity of access to the Website, or the updating of its content.

If you have any questions related to the Privacy Policy, the Cookie Policy, or this Legal Notice, you may contact us through our usual channels. If you disagree with any of these, we ask that you leave this page and take no further action.

2.2 Restrictions on Use of the Website

When using the Website, you agree not to:

• Carry out actions likely to alter, damage, interrupt or harm our electronic systems or those of third parties, or obstruct other Users’ access to the Website and its services through excessive consumption of the computing resources through which we provide our services.
• Attempt to access the email accounts of other Users or restricted areas of our computer systems or those of third parties, or extract information therefrom.
• Infringe our intellectual or industrial property rights or those of third parties.
• Reproduce, copy, distribute (or engage in any other form of public communication), transform or modify the content published on the Website.
• Use any robot, spider or other automatic device, process or means for any purpose, including monitoring or copying any material on the Website.
• Circumvent any measures we may implement to prevent or restrict access to certain areas of the Website.
• Otherwise interfere in any way with the proper functioning of the Website.

If you fail to comply with this Legal Notice or any other conditions set out on this Website, we reserve the right to limit, suspend and/or terminate your access to it, taking any measures we deem necessary.

3. USER PARTICIPATION

3.1 Social Media

VM maintains official profiles on various social media platforms and other digital platforms. Participation in these spaces is intended for persons over 18 years of age; if you are a minor, you may only access and participate with the express authorisation of your legal guardians.

a) Our activity on social media

On our profiles we publish freely and in our own style, adapting content to each platform and moment. Content may be informative, educational or promotional in nature and may occasionally include expressions or messages that should not be taken literally or considered a promise or guarantee by VM.

Through these channels we share information and news about our activities and encourage participation and the exchange of opinions. If you find any content inappropriate or potentially offensive, you may let us know and we will review it.

b) Rights over published content

Texts, images, videos and other content published on our official profiles are the property of VM or of third parties who have authorised their use, and are protected by the corresponding intellectual and industrial property rights.

The fact that you may comment on or share our publications does not in any way imply the transfer of rights, nor does it authorise their use for purposes other than those of VM.

If you interact with our profiles or mention us in your own publications, you authorise us to share, quote or republish such content within our social media or digital channels, always respecting your rights and without any financial compensation.

Additionally, and only where you expressly authorise us, we may use the content you create and publish on your profiles (images, videos or texts) for advertising or promotional purposes. By granting this authorisation, you provide us with a free, non-exclusive, unlimited licence in terms of time and territory, to reproduce, publish and distribute it through various media and formats, including our website, social media, commercial communications or points of sale. This use will not entitle you to financial compensation and will be carried out in accordance with our Privacy Policy.

c) Publication guidelines

As a User, you are solely responsible for the content you publish on our profiles or include in your own publications when mentioning us. We therefore ask that your publications do not:

• Contain insults, threats, harassment, offensive, discriminatory or illegal messages, or content that violates the dignity of individuals.
• Disclose personal data of yourself or others (such as addresses, phone numbers, email addresses or banking details).
• Constitute spam, covert advertising or display inappropriate images of minors.
• Promote dangerous or inappropriate behaviour.
• Share only your own content or content you are authorised to share, always citing the source where appropriate.

VM may remove, without prior notice, any content that violates these guidelines or disrupts community standards, and may block the responsible profiles.

d) Contests, promotions and campaigns

From time to time, we may organise contests, prize draws or other initiatives on our social media. Each initiative will have its own specific terms and conditions, which will be published transparently through the usual channels.

e) Relationship with other profiles

Following other profiles on social media does not necessarily imply a relationship, collaboration or endorsement of those accounts. Likewise, other accounts following us does not constitute any connection with them.

If an influencer or content creator collaborates with us, they must clearly identify when a publication is promotional or sponsored.

3.2 Reviews and Ratings

VM allows Users to share their experiences through reviews, ratings and comments (hereinafter, “Reviews”). The purpose of these Reviews is to help other Users make informed decisions.

By submitting a Review, you expressly accept this Legal Notice and the Privacy Policy, and declare that:

• You are of legal age.
• You are the original author of the content or hold the necessary authorisations for its publication.
• The Review reflects a real personal experience, either your own or that of people in your environment for whom you have authorisation to share such experience.
• You have not received any payment, gift, incentive or consideration for submitting the Review, except in the case of sponsored reviews or those arising from official commercial agreements with us, which will be clearly identified as incentivised content or promotional collaborations.
• The content does not infringe third-party rights (including copyright, image rights, data protection, trade secrets or the right to honour).
• You do not include personal data (such as full names, addresses, email addresses, phone numbers, booking numbers, employment identifiers or similar) of yourself or third parties.
• You refrain from including images of or references to minors.
• You waive any moral rights that may arise from the publication of the content.
• You accept that, when required by the system, you may be asked to provide a pseudonym, which may be displayed alongside the Review.

a) Moderation and publication

At VM we may review Reviews, both through automated systems and manual methods, either before or after publication.

We also reserve the right to remove or reject them, in whole or in part and without prior notice, if they:

• Are false, misleading, inaccurate or not based on a real experience.
• Contain offensive, defamatory, threatening, discriminatory, sexist or racist language, or incite hatred or violence.
• Include advertising, spam, links, prices, external comparisons or other commercial purposes.
• Contain viruses or potentially harmful technical elements.
• Refer to access or usage issues, payments, cancellations or administrative matters, which should be handled through the designated contact channels.
• Contain personal data of any kind or sensitive data pursuant to Article 9 of Regulation (EU) 2016/679 (such as health, beliefs, sexual orientation, etc.).
• Constitute attacks on other Users or other Reviews.

While we may correct spelling or formatting errors that do not alter the content, and remove personal data included in error, we will publish both positive and negative reviews that meet these requirements and comply with the same moderation criteria.

b) Verification and publication of reviews

Where we can verify that the Review corresponds to a real experience, using the User’s data, the email address linked to the account or another technical validation mechanism, we may display it as verified and will inform you of the verification method applied.

Once published, we will inform you of the criteria used to determine their order of display, based on objective parameters such as publication date, relevance or usefulness. We will not under any circumstances modify the content or the original rating.

c) Usage rights over Reviews

By submitting a Review, you grant us a free, non-exclusive, territorially and temporally unlimited licence to use, reproduce, adapt, translate, publicly communicate or distribute the Review in any medium or format, including websites, social media, commercial communications, points of sale and, in particular, for advertising or promotional purposes.

This licence does not entitle you to remuneration and will remain in effect for as long as the content remains useful for the described purposes.

d) Withdrawal, modification and revocation

You may at any time request the withdrawal, anonymisation or modification of your Review by contacting us at vortexmedia@vortexmedia.agency. You may also revoke the consent granted for its use, without prejudice to any processing already carried out in accordance with applicable law.

4. INTELLECTUAL AND/OR INDUSTRIAL PROPERTY

The Website, its content and related functionalities, the design of https://vortexmedia.agency, as well as the databases, software, the various elements that make up the website (texts, graphics, photographs, videos, sound recordings, colour combinations, layout and selection, etc.), and distinctive signs (logos, registered trademarks and trade names) appearing on the Website are the property of VORTEX MEDIA or the holders of the respective licences, and are protected by the corresponding intellectual and industrial property rights.

Access to the Website does not in any case imply the transfer of any intellectual and/or industrial property rights over it or its content.

5. LIABILITY

5.1 Regarding information

The content of the Website is of a general nature and is intended for informational purposes only. We do not guarantee its completeness, accuracy, currency or suitability for any specific purpose.

5.2 Regarding third-party linked content and services

The existence of linked sites, integrations, plugins or search mechanisms does not in any case imply a recommendation or promotion of those linked sites or their content on our part. We therefore accept no responsibility for the content, statements or services provided by third-party websites.

We provide such links and information and/or services because we believe they may be of interest to you. It is your responsibility to read and accept the Terms of Use and Privacy Policies published on those websites or linked applications.

In any event, we will promptly remove any link whose content may contravene national or international law, morality or public order. If you believe that a linked website contains unlawful or inappropriate content, please let us know so that we may take appropriate action.

5.3 Regarding content and publications on social media

VM accepts no responsibility for the effects, damages, losses or consequences arising from the use, dissemination or modification of content published on our official profiles by third parties, particularly when shared outside of its original context.

We do not carry out continuous monitoring of content published by Users, nor do we have control over what is shared on third-party profiles. We therefore assume no responsibility for such publications or the consequences they may have for you or others.

All content you share must comply with applicable law, the terms of use of the relevant social network and the provisions of this Legal Notice and the Privacy Policy.

In any case, if we detect or are notified that content published on our profiles is offensive, unlawful or contrary to community standards, we may remove it, block the User and take whatever measures are appropriate.

5.4 Regarding User Reviews and Ratings

Reviews and ratings published by Users reflect personal opinions and therefore do not constitute statements, recommendations or guarantees issued by us. As a User, you are solely responsible for the content of your Review and any legal consequences arising from it. VM disclaims all liability with respect to its truthfulness, accuracy or usefulness.

5.5 Regarding Website availability

We have adopted, and will continue to adopt, all measures reasonably within our power and within the state of the art to ensure the proper functioning of the Website and to prevent the existence of harmful components. However, we shall not be liable for any damages or losses caused to you or third parties by the inability to access the Website, or by the presence of viruses or other harmful elements.

6. CUSTOMER SERVICE

For any queries, suggestions, enquiries or complaints about the Website, you may contact our customer service team through any of the following means:

• Email: vortexmedia@vortexmedia.agency
• Postal address: Ronda del Canigó 12, 3; 08950; Esplugues de Llobregat, Barcelona
• Hours: Monday to Friday, 8:30 to 20:00

We will respond as promptly as possible and, in any case, within a maximum of one month.

7. MISCELLANEOUS PROVISIONS

7.1 Severability

The unlawfulness, invalidity or unenforceability of any clause of this Legal Notice shall not affect the validity of the remaining clauses, provided that the rights and obligations are not essentially affected. Such clauses shall be replaced or integrated with others that, being lawful, fulfil the purpose of those replaced.

7.2 Modification of the Legal Notice

This Legal Notice was last updated on 29/04/2026. We may review and update this Legal Notice at any time and will notify you through the usual channels. However, any changes affecting material elements shall not come into force until 14 days after publication.

7.3 Jurisdiction and applicable law

Access to and use of https://vortexmedia.agency shall be governed by Spanish law. Any dispute or controversy shall be resolved by the courts and tribunals of Barcelona, with express waiver of any other jurisdiction, except where you are considered a consumer, in which case the courts of your place of residence shall have jurisdiction.